Orders and Pre-Orders
Cancel an order
Once your order is on its way, you will receive a shipping notification via email. You can track your order through the confirmation email, by logging into your account, or via this link.
Below is a list of Order Statuses (shipping status) you might see on your orders:
Confirmed: Order placed; no items on order have shipped.
In Progress: Order getting ready to ship, partially shipped, and/or has a cancelled item.
Shipped: All items on order have shipped.
Cancelled: Entire order cancelled.
Keeping You Informed: What’s Changing, What’s Not
We’ve made some price changes across our fan portfolio. Like many companies, we’re seeing higher costs across production and shipping. While we’ve worked hard to keep prices steady, these changes help us continue delivering the quality play experiences you expect from Hasbro. When you purchase from Hasbro Pulse, the price you authorized for a pre-order or a HASLAB will not change, even if prices fluctuate in the future. Your price is locked in at the time you place your order.
Order status
your order through the confirmation email, by logging into your account, or via this link.
Below is a list of Order Statuses (shipping status) you might see on your orders:
Confirmed: Order placed; no items on order have shipped.
In Progress: Order getting ready to ship, partially shipped, and/or has a cancelled item.
Shipped: All items on order have shipped.
Cancelled: Entire order cancelled.
Will sold-out items be restocked?
While we don’t have specific details on whether an item will be restocked, we recommend checking back periodically, as we post Back In Stock items most Fridays.
We also periodically share updates on our social pages and through email, so please stay tuned or join our mailing list by entering your email at the footer of our homepage.
Can I combine orders?
Orders cannot be combined.
Can I make changes to an order?
We understand you may experience a change in circumstances between the time a pre-order is placed and the estimated shipping date. Some changes can be made through your Hasbro Pulse account, such as updating your shipping address, changing your payment method, or removing items from your order.
Please note that we are unable to combine orders, add items to an existing order, or process address changes between different countries.
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Can I store payment methods in my Pulse account?
Yes, payment methods can be saved to your Pulse account. Once logged in, navigate to payment methods under My Account. You can also save payment methods to your account during checkout.
Can I use discounts or promotion codes?
To stay up to date on our latest offers and promotions, we invite you to enter your email at the footer of our home page. (Available to U.S. residents only.) Promotional terms will state if discount code can be used on a specific item.
How can I change or update my payment method on a preorder?
- Log into your account and locate the order in question from your Order History.
- Click View Details to open the order.
- After opening the order, click the link that reads Change this Payment Method located on the right hand side.
- Select one of your saved payment methods or input the new payment method and click Confirm. If the new payment method should be used on all pending orders, check the box at the bottom before submitting.
How do I add or remove payment methods from my Pulse account?
Once logged into your account, navigate to Payment Methods to make changes to your saved payment methods. Simply click Add Payment Method and enter your card details, then select Save Changes. Use the checkbox if this is your default payment method. If you want to remove a payment method, simply click delete on the right side of the page.
How do I use a gift card to make a purchase?
Generally gift cards are not an acceptable payment method on Hasbro Pulse. There are times when some prepaid gift cards may work during checkout if a billing zip code is provided to the issuing bank. If your prepaid gift card is rejected at checkout, we recommend switching to another payment method.
I preordered before the price change. Will my price go up?
No. Preorders placed before the change will be honored at your original purchase price. Your order confirmation reflects that price. If you have questions about your specific order, please reach out to our Hasbro Pulse Customer Service Team with your order number and we’ll confirm.
Shopify
Order Upgrade FAQs
What’s happening?
We’re making improvements to how we process and manage orders. As part of this upgrade, we’re moving to a new and improved order system. Your pre-order will need to be moved from our old system to the new one.
What will happen to my order?
Moving it to the new system will cancel it in the old system. You’ll receive a cancellation email, but don’t worry. There will be no actual change to your order.
Do I need to place the order again myself?
Nope! We’ll handle it for you and you’ll get an email with your new order information. However, we will need you to enter your payment information again once this process is complete.
What do I need to do?
Once this process is complete, we will notify you with an email. At that point, you will need to re-enter your payment information in our new system.
When will I get the email with my new order information?
Look for it at the beginning of July 2025, once we’ve finished the behind-the-scenes work.
Could I get charged twice?
No. You’ll only be charged on the new order. Any pending authorization on your old order will be voided, which is why we need you to enter your payment information again.
I checked out as a guest, what do I need to do?
When you get the email confirming your new order, create a Hasbro Pulse account using the same email you placed the original order with. Then update the payment method on that order’s details page.
Will my ship date change?
No. We’re sticking to your original estimated ship date. If anything shifts, we’ll let you know ASAP.
What payment methods can I use?
The same ones you’re used to: credit/debit cards and PayPal. You’ll pick your preference when you update payment.
Who do I contact if I run into issues?
Customer Support is here to help: https://support.hasbropulse.com/hc/en-us/requests/new
What happens if I don’t update my payment?
The order will be cancelled if an appropriate payment method isn’t entered within a few days of the release date for your items.
When will my payment actually be processed?
Your card is only charged when your order is ready to ship, and you’ll receive a shipping notification right before.
Will I still get email updates about my order?
Yes, all the usual notifications will continue.
Will I still be able to access the previous site/account page?
No. Once this is complete, you’ll manage all orders on the new Order History page.